MyCloud CX.

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Make Every Customer Interaction Count

Whether you have a contact center, dedicated sales and support teams or just a few employees juggling calls, texts and emails, every customer interaction matters. Long hold times missed messages and frustrated customers slipping through the cracks can cost you time, money and reputation.

Meet MyCloud CX: A Better Way to Serve Your Customers

MyCloud CX is a cloud-based customer experience platform that helps you solve the customer experience problems that can slow your business down.
MyCloud CX helps you respond faster, work smarter and deliver the kind of experience that keeps customers coming back.

Address CX Challenges Easily & Affordably With MyCloud CX

• Recover Lost Opportunities - Automatically offer customers a callback option instead of leaving them on hold, reducing missed opportunities by up to 65%.
• Optimize Team Efficiency - Use smart call routing to get every call or message to the right person the first time, eliminating bottlenecks and shortening wait times.
  
• Unlock Performance Insights - Gain a clear view of team performance with real-time dashboards and long-term reporting, so you can spot issues before they become customer complaints.
• Simplify Customer Engagement - Stop juggling multiple apps for calls, texts, chats and emails. With omnichannel tools, your team handles every interaction in one simple, familiar dashboard.
• Accelerate Response Times - Connect your CRM or business software in minutes without complex integrations. Every call and recording links to customer records for faster, more accurate service.
• Elevate Agent Performance - Built-in AI speech analytics and coaching tools help you identify where agents need support and improve customer satisfaction on every call.

ESSENTIALS

• IDEAL FOR
• Small teams handling calls or customer inquires
• KEY BENEFITS
• Smart call routing, real-time dashboards, CRM and Microsoft Teams Integration

PROFESSIONAL

• IDEAL FOR
• Growing teams that handle calls, texts or chat messages
• KEY BENEFITS
• Unified voice, SMS, email and chat in one place; easier handoffs and faster responses

ELITE

• IDEAL FOR
• Larger or regulated teams with higher call volume
• KEY BENEFITS
• AI-powered call summaries, sentiment tracking, coaching tools and performance analytics

MyCloud CX Plans and Features

Choose the plan that fits your customer experience goals. All licenses work together, so you can mix and match across your team as your business grows.

Essentials

• Skills-Based Routing
• Better Reporting and Wallboards
• Customization
• Long-Term Reporting
• Queue Callback Options:
  

            Queue Callback from Abandoned
           Queue Callback from Website
           Queue Callback from Queue

• Microsoft Teams Integration
• CRM Integration

Professional

• + All Features in Essentials 
• OmniChannel: Voice, SMS, Email, WebChat, WhatsApp
• SMS/Chat Transfer, Requeue 
• SMS from IVR
• SMS from Voice Queue
• Message Threading
• Cradle to Grave on all Channels
• MMS on Text and Web Chat

Elite

• + All Features in Essentials & Professional
• OmniChannel: Voice, SMS, Email, WebChat, WhatsApp
• AI Enhancements:
  ​Speech Analytics with Call Summaries, Topics and Sentiment Analysis
• Messaging AI Bot
  Screen Capture
  Workforce Optimization:
  Call Scoring
  E-Coaching
  Gamification

Hosted Phones (UCaaS)

Move your business to a cloud-based phone service built on a dependable and feature-rich platform that allows for you to seamlessly connect multiple offices as well as in-office or work-from-home employees.

SIP Trunks

Fast, affordable, and reliable SIP trunks to connect to your own premise-based phone systems or servers.

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Contact Center Solutions (CCaaS)

Scalable contact center solutions with all the features you want at a price you can afford and backed by our exceptional staff of contact center professionals.

Internet | Networking

Solid and reliable connectivity is critical for all hosted services.  We can help you find the connections and services you need including internet, SD WAN, mobile tablets and phones, security services and more by leveraging our variety of relationships.

The GoHosted Difference

1.  Our commitment is to help you save time and money with your business communications services.
2.  Our veteran staff of telecom professionals will help you select the right mix of services to meet your business needs and fit within your budget.
3.  Our project managers will work with you and your staff to get your services up and working as quickly as possible, and help with any issues that may arise in the future.