Enhance Your Customer Interactions
Customer experience (CX) is critical for retaining and acquiring new business. Yet historically, contact center technologies, vital for expedient and holistic customer service, have been created almost exclusively for large enterprises and dedicated outsourced contact centers. Until now… Introducing MyCloud Contact Center, a comprehensive multichannel contact center platform that brings enterprise-level contact center capabilities to SMB customers at a reasonable cost.
Contact Center for Any Business
MyCloud Contact Center is a cloud-based, scalable, customizable and easy-to-use contact center solution that provides businesses with:
- Multichannel – Integration of voice, email, SMS and webchat into a single workflow for agents.
- Interactive Voice Response (IVR)
- Skills-Based Routing
- Queue Callback
- Supervisor Control
- Contact Center Agent Client (CCAC)
- Salesforce CRM Integration
- Call Recording
- Realtime Wallboards
Interact Through Every Channel in a Single Platform
MyCloud Contact Center enables your business to communicate with customers via their preferred pathway, with full routing and interaction management functionality, ensuring optimal customer experience delivery regardless of how customers choose to engage with your business:
VOICE
Deliver exceptional personal service to build meaningful relationships with every customer interaction. |
SMS
Engage customers in a convenient and personalized manner through SMS engagement and communication. |
EMAIL
Our Email Management solution equips MyCloud Contact Center with email communication to seamlessly handle customer inquiries, support requests and issue resolution with precision. |
WEBCHAT
Engage customers in real-time through web chat on your website, with a customizable widget for seamless brand integration, empowering your agents to assist customers and new prospects fast. |
Improve Your Customer Experience with Actionable Reporting
MyCloud Contact Center comes equipped with comprehensive reporting, including:
STANDARD & CUSTOM REPORTS
Access 30+ templated reports and create custom reports. Gain insight into agent performance, customer satisfaction and critical contact center metrics. Access real-time and historical data visualization options. |
REALTIME WALLBOARDS
Realtime Wallboards lets you see agent call activity, status and queued call activity within a single display. Customize wallboards to fit KPIs and send real-time threshold alerts to agents through email, SMS texts and screen pops. |
CONTACT CENTER CRADLE-TO-GRAVE
Gain context around the customer’s journey through display of every customer interaction within a single window. In one click, supervisors can see details, such as call length and agent notes, giving insights to identify agent strengths and weaknesses to better inform training and coaching. |
Hosted Phones (UCaaS)Move your business to a cloud-based phone service built on a dependable and feature-rich platform that allows for you to seamlessly connect multiple offices as well as in-office or work-from-home employees.
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SIP TrunksFast, affordable, and reliable SIP trunks to connect to your own premise-based phone systems or servers.
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Contact Center Solutions (CCaaS)Scalable contact center solutions with all the features you want at a price you can afford and backed by our exceptional staff of contact center professionals.
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Internet | NetworkingSolid and reliable connectivity is critical for all hosted services. We can help you find the connections and services you need including internet, SD WAN, mobile tablets and phones, security services and more by leveraging our variety of relationships.
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The GoHosted Difference
1. Our commitment is to help you save time and money with your business communications services.
2. Our veteran staff of telecom professionals will help you select the right mix of services to meet your business needs and fit within your budget.
3. Our project managers will work with you and your staff to get your services up and working as quickly as possible, and help with any issues that may arise in the future.
2. Our veteran staff of telecom professionals will help you select the right mix of services to meet your business needs and fit within your budget.
3. Our project managers will work with you and your staff to get your services up and working as quickly as possible, and help with any issues that may arise in the future.
