GoHosted | Phones and Contact Center for Businesses

GoHosted Unified Communications as a Service

Harness the Power of Next-Generation Unified Communications & Collaboration Solutions

The Communication Tool Built for Business

Empowering your workforce with streamlined communications to deliver next-level customer service has never been easier with GoHosted UCaaS, a unified communications and collaboration as a service platform built to keep your employees and customers connected, no matter where they are.

Whether your team members are in the office, working remotely or on the go, GoHosted UCaaS has them covered with the GoHosted Web App, GoHosted Mobile, GoHosted Mobile Pro, GoHosted Meeting and web-based Manager Portal.

GoHosted is hands down the best phone service I have ever used. Their people are extremely knowledgeable and easy to work with

Director of IT | Healthcare Company

Optimize Your Business with GoHosted UCaaS

UCaaS provides your business with:

Increased Staff Productivity
Improved Workplace Flexibility
Reduced Communications Costs
Enhanced Customer Experience (CX)
Enhanced Employee Experience (EX)
Simplified Communications Management

Don’t Get Stuck with Outdated Communications

Future-Proof Your Business

Make the move to advanced IP communications and collaboration with GoHosted UCaaS and access these key benefits:

AFFORDABILITY

Ditch the bulky and expensive PBX for a pay-as –you-go “as a service” unified communications solution.

RELIABILITY

Get business continuity and peace of mind with redundancy features that mitigate risks of outages.

SCALABILITY

Manage users and update quickly as needed giving you the flexibility to grow easily and cost effectively.

ANALYTICS & REPORTING

View stats for handle times, answer speed, resolution, and more. Get real-time and historical data and easy user dashboards.

MOBILITY

Give staff an easy-to-use platform accessible from any device so they can work remotely or on the go.

COLLABORATION

Easily connect with colleagues from anywhere and any Internet-enabled device using cloud collaboration tools.

Centralize Communications with Our All-in-One Platform
Empower your team to work more productively and efficiently with a simple, all-in-one platform featuring communications, collaboration, call center and call management.
*Our seats are all-inclusive and come with SMS/MMS and meeting services at no additional cost.

CALL MANAGEMENT

Call Queues
Outgoing Caller ID
Call Center Features & Analytics
Call Logs
Call Recording & Transcription
Auto Attendant & IVR
Location Intelligent Emergency Calling

CALL CENTER

Instant Messaging (IM)
Presence Indicators
Business SMS & MMS Integrations
Automatic Call Distribution (ACD)
Listen, Whisper & Barge
Dashboards for Real-Time Monitoring & Alerts
Sentiment Analysis
Agent Management

COLLABORATION

Audio Conference Bridges
High-Quality Voice
Point-to-Point Video
Video Conferencing
Webinars
Desktop Sharing
Application Sharing
Web-Based Video Conferencing
No Application Needed

USER INTERFACE & MANAGEMENT

Single-Pane-of-Glass Design
Add User Contacts
Corporate Contacts Directory
Update Status
Set Answer Rules
Visual Voicemail
Mobile Apps
Chat History

Simplify Collaboration with Microsoft Teams Integration
Microsoft Teams has emerged as a popular communication and collaboration tool. Integrating GoHosted UCaaS with Microsoft Teams is a game changer for your business productivity.

UNIFIED EXPERIENCE
Call, video conference, text, chat and collaborate with GoHosted UCaaS – all within the Teams platform.

ENHANCED MOBILITY
Stay connected from anywhere with the UCaaS mobile app enabling calls, voice mail and meetings on the go.

SEAMLESS INTEGRATION
Leverage UCaaS features within Teams, eliminating tiresome app switching and boosting productivity.

CRYSTAL-CLEAR VOICE & VIDEO
Enjoy clear internal and external communication with high-definition voice and video calls.

ADVANCED FEATURES
Optimize team communication with powerful functionality like call routing, auto attendants and built-in reporting.

Take Your Business Line Wherever You Go

Forget the office! With the GoHosted Mobile and GoHosted Mobile Pro apps, your staff can work from anywhere using the same powerful communication features they enjoy in the office. You’ll never have to sacrifice features and functionality for mobility and flexibility.